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September 13, 2022 · Updated September 26, 2026

Why Does Your Website Need To Be Accessible?

Why Does Your Website Need To Be Accessible?

TL;DR

Web accessibility isn't just about compliance. An inaccessible site turns away a significant portion of potential customers. Here's why it matters and the practical steps to fix it.

In This Article

Millions of persons with disabilities have trouble accessing the internet because so many websites aren't designed with their needs in mind. This is a huge problem because the web has become an essential part of life for most people.

Fortunately, there are ways to make websites more accessible. One approach is to use technology that helps people with disabilities navigate the web. Making your website more accessible is the right thing to do and can also help you reach a larger audience.

The Americans with Disabilities Act (ADA) was passed in 1990 to ensure that people with disabilities access the same information and services as everyone else. Since then, many US courts have applied the ADA to websites, though they do not all agree on how far it reaches, so businesses serving US customers face real legal risk if their sites are inaccessible.

Over the years, an increasing number of lawsuits have been filed against businesses whose websites aren't accessible to people with disabilities. The most famous example is Netflix, which was sued in 2011 over missing closed captions on its "Watch Instantly" service and agreed in 2012 to caption its entire library.

The internet is for everyone 

In our increasingly digital world, the internet has become a necessary part of everyday life for many people. For some, it's their only way to connect with friends and family, learn new information, or conduct business. Yet for too many, the internet remains inaccessible. 

Illustration representing The internet is for everyone

Web accessibility refers to making websites and web content accessible to everyone, including people with disabilities. By ensuring that all individuals have access to the same information and opportunities online, we can create a more inclusive society for everyone.

Accessibility is important

The goal of web accessibility is to make websites and online content accessible to everyone, including those with impairments. By ensuring your website is accessible, you're not only providing an equal experience for all of your users, but you're also demonstrating a commitment to web accessibility best practices. 

This gives your business credibility and can help you attract new customers. If you want to create a credible and successful online presence for your business, web accessibility should be one of your top priorities.

Web Accessibility and Search Engines

Making your website accessible can support its Search Engine Optimization (SEO). Accessibility isn't a direct ranking factor, but good structure, alt text and fast, usable pages help both. You also make it easier for people to discover your site online by making your website available to everyone.

Illustration representing Web Accessibility and Search Engines

Web accessibility is the design of a website so that all people, regardless of disability, can use it. This includes making sure all content is accessible, that users can navigate the website easily and that all user interface components are operable with a keyboard alone.

Search engines are important tools for finding information on the web. Many of the same things that help assistive technology, like clear headings, descriptive link text and alt text, also help search engines understand your pages.

Assistive Technologies to Assist People with Disabilities

When it comes to the internet, accessibility is key. For those with disabilities, having assistive technologies in place can make all the difference in the world. Here are just a few of the many technologies that can help those with disabilities get online and stay connected:

Screen readers are software programs that read aloud the text that appears on a computer screen, making the internet accessible to those who are blind or have low vision. Many screen readers also let users jump between headings, links and form fields, which is why clean page structure matters so much.

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Screen magnifiers enlarge portions of a computer screen so that people with low vision can see them more clearly. Some screen magnifiers also provide colour adjustments and other features that make it easier for people with visual impairments to use a computer.

There are many more assistive technologies available to help people with disabilities get online, including voice-recognition software, Braille displays, and specialized web browsers. By using these technologies, people with disabilities can enjoy all the same advantages of the internet as everyone else.

A Barrier-Free Website

There are many ways that websites can become barrier-free. One way is to use proper coding techniques, such as making sure all text is readable without a style sheet, and by using proper markup for headings, paragraphs, and other elements. Images should also have descriptive alternative text so that people who are blind or have low vision can understand what they're seeing. 

Websites can also make it easy for people to change the font size and colour, and to navigate through the pages using keystrokes rather than a mouse. Headlines and other important information should be placed at the top of the page, and links should be clearly labelled. In addition, websites can provide transcripts of audio content and summaries of videos for individuals who can't access multimedia files.

Thankfully, there are ways to make your website more accessible for everyone. Here are just a few:

1. Use clear and simple language. Jargon and complex terms are harder for everyone to follow, including people with cognitive disabilities and people using screen readers.

2. Make sure all images and videos have text descriptions. This will ensure that everyone can understand what's going on, regardless of whether they can see the image or video.

3. Use headings and subheadings to organize your content properly. This will help people with visual impairments navigate your website easily.

4. Use colour contrast wisely. Specific colours may be difficult for people with certain types of colour blindness to see properly.

5. Make sure all links are working and lead somewhere useful. Broken links can be extremely frustrating for anyone trying to navigate a website.   

6. Keep pop-ups to a minimum, and make sure they can be closed with a keyboard and announced by screen readers.

Conclusion

Accessibility is about understanding the diverse needs of your users and making sure that your website can be used by as many people as possible. This means implementing features that make it easier for everyone to use, regardless of their abilities or disabilities. 

Illustration representing Conclusion

There are numerous ways to make your website more accessible. If your current site falls short on any of these requirements, our website design services include accessibility reviews as part of the build process. Contact our team today.

Frequently Asked Questions

Is web accessibility legally required for small businesses?

In Ontario, the Accessibility for Ontarians with Disabilities Act requires businesses and non-profits with 50 or more employees to make their public websites meet WCAG 2.0 Level AA, and has since January 1, 2021. Federally regulated organisations face separate rules under the Accessible Canada Act. In the United States, many courts have applied the ADA to websites. Smaller Ontario businesses are not required to meet the website standard, though businesses serving US customers can face legal risk under the ADA. Beyond compliance, accessible design simply reaches more people, which benefits any business.

What is the easiest way to check if my website is accessible?

Start with free tools like Google Lighthouse or the WAVE accessibility checker, which flag common issues such as missing image alt text, low colour contrast, and unlabelled form fields. These tools don't catch everything, but they provide a fast snapshot of the most common problems.

Does making my website accessible hurt its design?

It shouldn't. Most accessibility improvements are invisible to users who don't need them, such as proper heading structure, alt text, and keyboard navigation. When done well, accessible design is clean and clear for everyone. The idea that accessibility and good design conflict is a myth.

Not sure how accessible your website is right now? Request a free audit and we'll flag accessibility issues alongside performance and SEO so you know exactly what to fix first.

Camrin Parnell

Written by

Camrin Parnell

Founder & Digital Marketing Strategist, CSP Marketing Solutions

Camrin has been building websites and running marketing since 2010. He runs CSP Marketing Solutions out of Brantford, Ontario, working with local business owners who want marketing that brings in customers rather than reports that look impressive.

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